Subscription Entitlement Ideas

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User removal Virtuoso Licensing

Dear Bentley Team,

We are unable to completely remove a user mail ID from Virtuoso Licensing.

Although we can delete the user from the User Management section, the same user mail ID is still appearing under the Practitioner Management page:

https://connect-entitlementmanagement.bentley.com/entitlement/practitioner

Currently, the only available option is to overwrite the existing user mail ID with a new user mail ID by clicking the “+” button against the license. However, in cases where we do not have a replacement user, the old user mail ID continues to remain in the list.

Kindly look into this issue and advise on how we can permanently remove the unused user mail IDs from the Practitioner section.

Thanks in advance.

  • Ravi D K
  • May 27 2026

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