Subscription Entitlement Ideas

Welcome to the Bentley Subscription Services user feedback site. We value your feedback, and our team regularly reviews your ideas and considers them for future improvements to our products and services.

You have 3 options for providing feedback:

  1. VOTE for an existing idea. The popularity of an idea helps us understand its importance to the community.

  2. COMMENT on an existing idea. We want to hear your unique point of view.

  3. ADD a new idea. You can always submit a new idea if no existing one describes your suggestion.

When you add, vote or comment on an idea you will also be subscribed to that idea and receive status updates. Please note we may merge or rename ideas for better clarity for the community. Thank you for your support and feedback.

 

Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTMGMT-I-23 stop overages.

Fix Threshold Alert System Merged

The new threshold alert system has several issues:

a. - It does not allow for users to out-right prevent new instances being opened when license limits are reached

b. - Has a giant green button that allows the user to exceed the license limit that can easily be accidentally clicked (honestly it appears as tho Bentley is intentionally encouraging people to exceed the license limit). This should be a small, difficult to click option that the user must actively search for in order to exceed the license limit.

c. - Missing a second pop-up if someone does click to exceed the license limit asking them to confirm. (Necessary to help prevent from accidental clicks costing thousands of dollars per click).

Honestly they way the system is setup now appears to be one of the most blatant instances profiteering in the face of customer service I've seen in a professional product

  • Ryan Catling
  • Dec 14 2020
  • Admin
    Daniel Bishop commented
    January 05, 2021 19:42

    Thanks for the feedback. The intent of the threshold alerting system is to allow users to make an informed decision about exceeding the admin-configured threshold. It is not to block usage completely or to even make it more difficult to get into the product if they have a job to do. We can look in to changing the color and size of the button, but it does clearly state that they are making an Acknowledgement of the fact that proceeding will exceed the threshold, so I'm not sure a second dialog add anything if they're already acknowledged to proceed.

    I would recommend taking advantage of the ability to put your own note into that message so you can give your users specific instructions on what they should do if presented with this dialog and also use the notifications and reports available in Subscription Analytics to follow up with users that are not following your direction.

    Attachments Open full size

Related ideas