Subscription Entitlement Ideas

Welcome to the Bentley Subscription Services user feedback site. We value your feedback, and our team regularly reviews your ideas and considers them for future improvements to our products and services.

You have 3 options for providing feedback:

  1. VOTE for an existing idea. The popularity of an idea helps us understand its importance to the community.

  2. COMMENT on an existing idea. We want to hear your unique point of view.

  3. ADD a new idea. You can always submit a new idea if no existing one describes your suggestion.

When you add, vote or comment on an idea you will also be subscribed to that idea and receive status updates. Please note we may merge or rename ideas for better clarity for the community. Thank you for your support and feedback.

 

Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit SESANA-I-6 Restrict users for exceeding licences.

stop overages Merged

I saw the similar requests, but decided to still add mine as new one.

Latest Connect versions and the updated license management tools under Entitlement Management (EM) allows me as administrator to grant access to a user to particular application (the users cannot just run whatever they want). And under EM – Access and Alerting -- [application] -- License Alerting I can enable alerts for this application to notify the user if they exceed the number of available/owned licenses. That’s an improvement (after about what 5-6 years?). The problem is that the software gives a user an option to proceed and run the software. So, the fundamental issue with Benltey licensing is still not resolved - it does not allow to cap the max number of licenses preventing accidental, not authorized use of software which results in QTL charges.

However, now with all new configurations in place, it should be relatively easy to add. Just add another option under User Settings -- User In-ApplicationAlerts: "Do not allow access the application". When this option specified, do not let the user to run the software if they would go over the specified number of licenses.

If needed, this way still would allow to rent under QTL by simply adjusting the number of licenses to the desired limit. Simple, but still controlled by administrator. Because when we rent, we still want to have the limit (pre-approved).

And if someone wants to go "unlimited" (not sure who wants that), it will be an option – either disable the alert or increase the limit to the max.

I believe this change will give the required level of control over the licenses to the administrator and eliminate all problems with invalid QTL invoices cause by accidental overruns.

  • Andy Kudak
  • Nov 3 2020
  • Guest commented
    May 12, 2021 14:58

    The response from Daniel Bishop is just not good enough. There are countless other threads asking for a hard limit on the number of licences that can be used, or asking for all requests to overuse to be authorised by a named admin. Please listen to your customers.

    ×

    Attachments Open full size

  • Guest commented
    April 21, 2021 08:45

    This is a fundamental policy that should be implemented. We use the software in a University setting, and training 38,000 students to not use overages who now all see the SELECT subscription due to increased visibility due to online working in not physically possible.

    ×

    Attachments Open full size

  • Guest commented
    February 22, 2021 14:22

    Real time licensing is indeed possible. Many other softwares use this exact model for determining if the user can be allowed access. Softrack is a good example, Bentley should at the user side give the administrator the option to track and limit licenses with a local utility.

    ×

    Attachments Open full size

  • Ryan Catling commented
    January 07, 2021 23:33

    I support the comments made by Guest on 06 Jan 2021.

    ×

    Attachments Open full size

  • Andy Kudak commented
    January 06, 2021 20:52

    Sorry, I don’t think this is appropriate/acceptable response. It seems that Bentley still missing a point – the end user is NOT authorized to purchase any software. They cannot make that decision, neither should they. And we should not be training our users on something that they are not responsible for and should not be doing in the first place.

    Since this whole QTL thing started, I’ve been getting the answer from the Bentley reps – that it was not possible to implement. But now it is. Just add another option as suggested above.

    ×

    Attachments Open full size

  • Admin
    Daniel Bishop commented
    January 05, 2021 19:34

    As you note, we do already give you the ability to inform the users that the current session they're about to start may put them over the threshold. We also give you the ability to add your own note to that message so they can get specific instructions from you in these cases. You also have notification options as well as reporting available in Subscription Analytics to see which users are continuing in to the product. That should give you the opportunity to train those users to make appropriate decisions.

    ×

    Attachments Open full size

Related ideas