Subscription Entitlement Ideas

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Restrict users for exceeding licences

Nobody wants an overage fee. How can we prevent overages from happening. Is there a way to restrict users once your licence limit has been reached? If not, there should be. Generating a report telling us we over the limit is useless. Prevention is the key.

  • Guest
  • May 18 2020
  • John Marino commented
    10 Aug 04:52am

    I am completely agreeing with other users that this is a sneaky income earning exercise for Bentley. Their should already be functions built into the system that prohibits over usage so that we are not inadvertently using additional licences. The user should not have to implement this.

    18 May 12:52am

    We are also facing the same issue. Few points to add here 1) Company gives order 2) Company makes payment 3) Company authorizes ADMIN to sign the SELECT AGREEMENT. But when comes to excess usage, USER AUTHORIZATION is taken to raise the BILL, without following the company approved process for order and payment. Even COMPANY ADMIN is not kept in-loop for excess usage approval and raising the bill. Since USER is NOT a BUYER, taking USER acceptance as AUTHORIZED is INVALID and UNACCEPTABLE. You must make ADMIN approval process must for any excess usage/billing, which is a world wide norm in all the software's.

  • Armando Eraso commented
    11 May 07:26pm

    With 23 comments already posted, I just wanted to add to everyone else's ideas. I think its extremely sneaky of Bentley to make this feature so difficult to enable. I have had to go through my 2 sales reps and 2 support agents to get this resolved. The greatest and most reasonable solution would be to mimic what other software companies already do, and enable this feature by default considering the expensive consequences of overusing the licenses.

  • Thomas Brossette commented
    11 May 11:14am

    ...ich teile diese Meinung, es muss die Möglichkeit geben eine Lizenz Überschreitung zu vermeiden!!!

  • MH Ho commented
    13 Jan 06:22am

    Dear Bentley Team,

    I had enabled the license alerting with the mention that the company will be charged with additional fees, but users still ignore the message and continue using the program.

    Seriously this method of license alerting is really not the way forward. We administrators might be busy and unable to respond within the alert grace period of 10mins.

    It would be better if we are able to put a 'hard-lock' on the licenses to prevent unnecessary term fees or to exceed quantity of entitled licenses. Allowing us to only under the direction of our management do we unlock the 'hard-lock' to enable Term Usage of the licenses.

    This is because we even have to explain the excess usage to the management to have them approve the payment. The might even reject to pay, pushing the invoice back to IT department to settle.

    Then now it becomes the IT department issue? This is not correct right?

    I saw that a lot of administrators have been posting/replying to this problem from 2 years ago. This is quite frustrating.

    Please look into this problem and implement changes, Bentley maintenance is not cheap and we have been paying for many years already, so it will be good to see that Bentley also take care of their client's IT support, instead of 'throwing' us more problems. Surprising us with additional paper work and having to convince/explain to our Management on the excess usage payment.

    Appreciate if something can be done.

    Thank you.

  • Guest commented
    15 Dec, 2021 12:22am

    What you all don't seem to see is this is Bentley's dirty rat method of making more money off of small firms that can't afford 2 to 5 licenses. The best thing to do is buy other software and use that. Bentley knows what they are doing and have known for years. They don't care that it hurts small firms.

  • Guest commented
    19 Nov, 2021 08:48pm

    In the company I work for we have started using Softrack. It's a 3rd party software that tracks and prevents over uses based on license count. Their support is fantastic and the cost is worth it in preventing overages

  • David Cole commented
    4 Nov, 2021 01:55pm

    I agree, there is a way to restrict this now, but it is by application. You should be able to restruct this across the board. I have been asking for this since Bentley started allowing licenses to be exceeded and have gotten nothing but excuses.

  • Stefan T. commented
    21 Oct, 2021 02:22am

    I've been fighting with this for several months, and still keep receiving 'over use' bills. Any advice or instructions on how to fix this have been so complicated that it seems like Bentley don't want the user to set this up. I'm considering walking away from Bentley completely, as this is getting beyond a joke.

  • Alexios Anagnostopoulos commented
    17 Sep, 2021 11:38am

    Dear Bentley,

    we are also experiencing issues with quarterly overcharges just because some employees out of ignorance chose the wrong license.

    I don't see how this can be allowed, but virtually every other software provider blocks the use of their products when the license limit has been reached. Since other companies can do this, Bently should also be able to do it. It just seems a convenient way of tricking people to make a profit.

    Please fix this, and have a hard block, so that no additional license can be used, without a formal request to Bentley.

    Thank you

    Kind regards,

    Alexios Anagnostopoulos

  • Ion RAILEANU commented
    3 Sep, 2021 08:25am

    Dear Bentley,we have many problems with the term licensing system due its configuration.Please introduce the option to activate an QTL ONLY with the approval of the license manager.In this moment any user/ engineer without administrative responsibilities within our company could activate an QTL and this is making very frustrating problems every quarter.I requested the above to your colleagues in the previous years, but the reply was that this is not possible. More frustrating is that this option is still not available and every quarter I request invoice cancelling due to wrong configuration of Bentley license system.Thank you,Ion RĂILEANU

  • Guest commented
    12 May, 2021 02:47pm

    "Already exists" is a blatant lie. The requirement for a user to acknowledge, with a hugely attractive green button that does NOT make it clear that it will trigger an extortionate cost, is insufficient. The administrator should at least be required to approve an overuse BEFORE the fact, not after it. There needs to be a hard option to deny the ability to overuse, not merely some notification to a user that is rarely the person responsible for the bill. Licence to print money and I find it unbelievable that it is even legal. The responses by Bentley indicate just how much they are unwilling to help.

    Please implement an option to block ALL overuse attempts, even if the user attempts to proceed.

  • Abdul Basit commented
    1 Feb, 2021 12:31pm

    Restricting users for exceeding licences should be controlled by Administrator. Alerting is not a way to address this issue

  • Paul Haider commented
    26 Jan, 2021 01:50pm

    We are issuing the same problem, causing an overusage of just 10 min per 1/4 year means paying for the full 1/4 year. Keeping this in mind and kepping also in mind that it is not possible for the ADMINISTRATOR to keep users from causing an overusage, seems like a very goog option for bentley to generate some extra profit. In addition there is no option to track the realtime usage at some point, usage protocol is only generated once a week, like in US-Post days. How on earth should it be possible in "the homeoffice era" to control the usage of the software. For some info: We have software for license fee 100$/year and even that little tool is able to track realtime usage and can prevent users to cause overusage. Bentley should be able to manage this in no time. Pretty disappointing as we use the RM Bridge programm since RM5.

    Please do implement this option as fast as possible, this is not something which would cause any problem for a software engineer.

  • Travis Barber commented
    12 Jan, 2021 06:26pm

    It appears we are only able to alert and users can bypass the alert by simply clicking "Acknowledge" and open an instance anyway - causing an overage. Why is there not a simple prevent option?

  • Ben Wong commented
    18 Dec, 2020 08:53am

    This is a perennial problem that still exists today after so many years. All the other engineering software that we use do not allow additional licenses to be used once the limit is reached. This is a fundamental access control function that is required in any form of license management.

  • Ryan Catling commented
    14 Dec, 2020 11:07pm

    Status "Already exists" is a misnomer as the system in place currently simply has a pop-up warning that licenses are at the limit followed by a LARGE GREEN BUTTON that could easily be accidentally pressed and hence immediately incur excess un-budgeted licensing fees.

    At the very very very least make the option to exceed the licensing limit harder to press for Pete's sake.

  • Guest commented
    1 Oct, 2020 07:07pm

    "Already Exists" is a lie of omission or a partial truth. Being that most DOTs dont user connect, contractors dont use connect. it doesn't exist for earlier versions. It used to but Bentley would rather screw the customer than play fair.

  • Guest commented
    16 Sep, 2020 06:38am

    Necesitamos poder limitar las licencias contratadas, sin poder acceder, de forma automática a las licencias temporales.

  • Andrew Gaul commented
    8 Sep, 2020 12:42am

    I have to agree, we do not intend on using extra licenses as a business. We would like it customizable so that we can completely disable the ability to access additional licenses.

    This functionality does not exist yet.

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