Subscription Entitlement Ideas

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Restrict users for exceeding licences

Nobody wants an overage fee. How can we prevent overages from happening. Is there a way to restrict users once your licence limit has been reached? If not, there should be. Generating a report telling us we over the limit is useless. Prevention is the key.

  • Guest
  • May 18 2020
  • Andrew Lozupone commented
    8 Mar 05:24pm

    The lack of being able to restrict users from exceeding licenses is an extremely predatory practice. The majority of our users do not and should not have the authority to, in essence, purchase a license for a quarter for use for 10 minutes.

  • Michelle Fillingim commented
    6 Feb 09:32pm

    I just got a bill for $783 for ONE overage day. I had to spend hours with support/billing to get the fee waived. AND, it wasn't even our fault - we had everything set correctly to notify us if we are attempting to open the software and therer are no licenses left. Our notification history was empty. So, the software let someone open it even though we had it set to give the notification. AWFUL policy.

  • Ahmad Nasr commented
    19 Jan 07:51am

    this post has been since 2020 and there has been no solution till now, it's not normal to issue invoices overused for unused licenses and managing large companies isn't easy, all other software providers have restrictions not opening the app if the users number is exceeded

  • Mike Hathaway commented
    21 Dec, 2022 02:22pm

    Agree 110%. There software model is horrible for companies. We have practically no control. Why not just give us the simple option to limit the licenses to what we purchased like every other software platform!

  • Shane Morgan commented
    13 Dec, 2022 02:22pm

    We have been tracking our overages, and they do not align with the Bentley counts. So we keep receiving bills to pay for Term Licences. I have requested the ability to lock it, and have not received any real feedback except for "Our large clients like the abiltiy to go over their license allocation to meet deadlines". I can tell you the two hours work we apparently go over per quarter is not worth $500/hour. It is very frustrating.

  • Anthony Corbeil commented
    7 Dec, 2022 12:38pm

    Maybe a class action lawsuit is in order?

  • Nacho Miguel commented
    28 Nov, 2022 08:47am

    This is truly a pain in our ass. I'm sick of asking bentley to solve it and the silence is the only answer. In my understanding there can be an effective way to prevent it, without missing the philosophy of CSS. And it might be as easy as sending via email an "authorization check" to those designed company responsibles. If the license is needed, authorization can be accepted in just one click, and the charge justifiably done.

    Not to mention the helpless situation when you HAVE TO use applications not supporting the oversuse alert, leaving the final user completely blind.

    And the top of my patience was when I got a bill for an overage which took place for less than 10 minutes. Just in case you miss it. Be aware of that my friends!!!

    Benltley is showing an unxcusable bad faith with all this issue. I wonder if they will consider refunding all my time wasted in placed SR claiming for unjustified charges.

  • Mark Palfi commented
    2 Nov, 2022 05:09pm

    Lets get this resolved please. Not hard because you can't, you just don't want to. Its like leaving out a bowl of Candy on your porch at Halloween, and expect kids to read the sign you wrote that says "only take 1", then you send the parents an invoice for the whole bowl! REALLY Bentely, stop this practice, very unprofessional.

  • Harm Coster commented
    20 Oct, 2022 09:38am

    What is the reason the admin is not replying and fixing this problem. Please can anyone tell me? I'm sick of calling bentley every quarter. With every time someone else working there. Please fix your rubbish license alert and create some kind of hard stop.

  • Drake Wauters commented
    14 Oct, 2022 06:52pm

    Please consider a hard stop option for firm administrators so if they pay for one license and a second one opens due to a mistake, issue shutting a program down, or an update, that the third session will be locked out. Overage fees are really bad news for small consultants. I've been using Intergraph and Microstation since 1987 but will have to stop drafting sooner than I planned to if these charges keep popping up. I keep a back up machine and laptop with the programs in case a machine crashes or there is no power. I never intentionally use more sessions than I am permitted to.

  • James Madara commented
    13 Oct, 2022 07:01pm

    The default action should NOT allow users to exceed the number of licenses without admin approval. Period. If a large company is comfortable turning this off, let them. Hitting customers with overages without their approval is bad business.

  • Hillary Greene commented
    11 Oct, 2022 08:54pm

    I received an email alert on a Term License being pulled during our 3rd quarter but was in a meeting that I couldn't leave. Once free, I took care of the issue.

    Find a way to lock it down Bentley.

    10 minutes is not enough time to react to an email alert.

    You're charging thousands of dollars for a very short term mistake by a user.

    This licensing policy is very abusive to your clients.

  • Jan Vanden Bossche commented
    11 Aug, 2022 12:24pm

    A warning is not a restriction.
    Most users don't even read warning messages.
    Give me a tool to really restrict over-usage, please.

  • John Marino commented
    10 Aug, 2022 04:52am

    I am completely agreeing with other users that this is a sneaky income earning exercise for Bentley. Their should already be functions built into the system that prohibits over usage so that we are not inadvertently using additional licences. The user should not have to implement this.

    18 May, 2022 12:52am

    We are also facing the same issue. Few points to add here 1) Company gives order 2) Company makes payment 3) Company authorizes ADMIN to sign the SELECT AGREEMENT. But when comes to excess usage, USER AUTHORIZATION is taken to raise the BILL, without following the company approved process for order and payment. Even COMPANY ADMIN is not kept in-loop for excess usage approval and raising the bill. Since USER is NOT a BUYER, taking USER acceptance as AUTHORIZED is INVALID and UNACCEPTABLE. You must make ADMIN approval process must for any excess usage/billing, which is a world wide norm in all the software's.

  • Armando Eraso commented
    11 May, 2022 07:26pm

    With 23 comments already posted, I just wanted to add to everyone else's ideas. I think its extremely sneaky of Bentley to make this feature so difficult to enable. I have had to go through my 2 sales reps and 2 support agents to get this resolved. The greatest and most reasonable solution would be to mimic what other software companies already do, and enable this feature by default considering the expensive consequences of overusing the licenses.

  • Thomas Brossette commented
    11 May, 2022 11:14am

    ...ich teile diese Meinung, es muss die Möglichkeit geben eine Lizenz Überschreitung zu vermeiden!!!

  • MH Ho commented
    13 Jan, 2022 06:22am

    Dear Bentley Team,

    I had enabled the license alerting with the mention that the company will be charged with additional fees, but users still ignore the message and continue using the program.

    Seriously this method of license alerting is really not the way forward. We administrators might be busy and unable to respond within the alert grace period of 10mins.

    It would be better if we are able to put a 'hard-lock' on the licenses to prevent unnecessary term fees or to exceed quantity of entitled licenses. Allowing us to only under the direction of our management do we unlock the 'hard-lock' to enable Term Usage of the licenses.

    This is because we even have to explain the excess usage to the management to have them approve the payment. The might even reject to pay, pushing the invoice back to IT department to settle.

    Then now it becomes the IT department issue? This is not correct right?

    I saw that a lot of administrators have been posting/replying to this problem from 2 years ago. This is quite frustrating.

    Please look into this problem and implement changes, Bentley maintenance is not cheap and we have been paying for many years already, so it will be good to see that Bentley also take care of their client's IT support, instead of 'throwing' us more problems. Surprising us with additional paper work and having to convince/explain to our Management on the excess usage payment.

    Appreciate if something can be done.

    Thank you.

  • Guest commented
    15 Dec, 2021 12:22am

    What you all don't seem to see is this is Bentley's dirty rat method of making more money off of small firms that can't afford 2 to 5 licenses. The best thing to do is buy other software and use that. Bentley knows what they are doing and have known for years. They don't care that it hurts small firms.

  • Guest commented
    19 Nov, 2021 08:48pm

    In the company I work for we have started using Softrack. It's a 3rd party software that tracks and prevents over uses based on license count. Their support is fantastic and the cost is worth it in preventing overages

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